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Inbound Call Centers: Structure and Training

20th October 2011
As businesses expand their operations and clientele base, at some point they may no longer be able to handle the large volume of incoming calls from clients requesting orders or queries. Companies in such circumstances will often outsource their clients t... Read >

Call Center Careers 101

21st June 2011
As of this writing, the call center industry had developed into a very lucrative business. No wonder, a lot of people have been going out of their career paths and are trying to work as call center agents. With a pretty much decent pay, call centers have ... Read >

Working as a Call Center Agent

21st June 2011
Some say that love of work is primarily in the mind. Many people find troubles on their job because it involves things that they do not usually do and do not want to do. Well, anyone cannot just simply run away from that stuff because in every job, there ... Read >

The Diversity of Jobs in a Call Center

19th April 2011
Currently, there is a social stigma for people who are working in call centers. They are stereotyped as employees who answer phone calls, respond to e-mails, and listen to comments and complaints of clients. These wrong connotations about call center agen... Read >

Skills and Equipment a Call Center Agent Must Have

15th March 2011
Speed and accuracy are two attributes that are very difficult to achieve simultaneously. More often than not, only one of these two traits can be fully achieved, primarily because accuracy often takes time. Imagine if Leonardo da Vinci rushed the creation... Read >

Equipment a Call Center Agent Needs

15th March 2011
When it comes to their jobs, call center agents need all the help they can get. Agents often have to accomplish many other tasks as they talk to customers, such as record customer information and search for solutions to the customerís problem. This is why... Read >

Evaluation Factors for Call Center Agent Performance

15th March 2011
Call center agents are trained for many reasons. Being able to see problems or issues the way clients perceive them is one goal of a call center agent. This establishes clearer, more effective communication between the agent and the client. Another purpos... Read >

Three Main Divisions of Call Center Training

15th March 2011
Companies donít hire call center agents simply by evaluating their speaking skills, although these play a major role in an agentís performance. Handling customers is not just about speaking fluently and effectively. An agent should also be extremely knowl... Read >

How Call Center Agents Are Trained

15th March 2011
There are several training methods for call center agents. Itís not enough for a call center representative to be an excellent conversationalist. He or she must also know every detail regarding the products and services of the company he or she is working... Read >

The Classifications of a Call Center

15th March 2011
Customer relations play a big part in the overall improvement of an organization. Without proper communication lines with the customers, companies may have a hard time selling and maintaining quality service for their clients. In line with this, several b... Read >

How to Be a Successful Call Center Agent

15th March 2011
Major businesses are now providing additional customer service for client satisfaction through the operation of a dedicated contact center. Described as the "nerve system" of the business, call centers act as a tool for both maintaining good customer rela... Read >

Qualifications of a Good Call Center Agent

15th February 2011
For many call center companies, the ability of their agents to communicate is an important factor in achieving their goals. Many callers and customers prefer agents that can answer to their problems and inquiries and most of the time, they feel very impor... Read >

How To Survive As A Call Center Agent

21st January 2011
Getting hired as a call center agent is a mixed blessing. While there are a lot of perks and rewards to the job, there also a lot of stigma attached to it. Itís unapologetically difficult but to the industryís credit is that it wonít try to trick your exp... Read >

Tips for Getting a Home-Based Call Center Job

21st January 2011
People generally associate the workplace as a location that people go to daily. Most people likely imagine making a drive from their houses onto roads and finally to a building as this is the norm. However, the birth of home-based call center industries i... Read >

Helpful Tips When Interviewing for a Call Center

20th January 2011
Many people focus too much on salary when getting jobs. While money is a big motivating factor in joining a company, remember that itís not the end-all in anyoneís career. One has to consider things like bonuses, vacations and trainings because employees ... Read >